Effective Date: 27 April 2025
Welcome to Mitoniq. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
What Personal Information We Collect
We may collect and hold the following types of personal information:
- Identity details such as your name, date of birth, and gender
- Contact information such as email address, phone number, and residential address
- Health and wellness data you provide through our platform
- Usage and interaction data from your engagement with our products and services
- Technical data such as IP address, browser type, and device identifiers
We only collect personal information that is reasonably necessary for our functions and activities.
How We Collect Your Information
We collect personal information in a number of ways, including:
- Directly from you when you create an account, complete a profile, or interact with our services
- Automatically through your use of our website, apps, and connected devices
- From third parties with your consent, where applicable
Why We Collect and Use Your Information
We collect your personal information to:
- Provide and improve our services
- Enable Dynamic Consent and personalized health experiences
- Communicate with you about updates, offers, or service-related matters
- Conduct research and innovation projects (only with your explicit consent)
- Comply with our legal obligations
We will not use or disclose your personal information for any secondary purpose without your consent, unless permitted by law.
How We Share Your Information
We may share your information with:
- Service providers who assist us in delivering our services (e.g., hosting, analytics, communications)
- Research partners or collaborators, strictly with your Dynamic Consent
- Regulatory bodies, if legally required
All third parties are required to protect your information in a manner consistent with this Privacy Policy and Australian law.
Cross-Border Disclosure
Mitoniq may store or process your personal information in cloud servers located outside Australia. Where we do so, we ensure that the foreign recipient complies with Australian privacy standards, or you consent to the transfer.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include encryption, firewalls, secure access protocols, and regular security audits.
Access and Correction
You have the right to access your personal information and to request corrections if you believe that it is inaccurate, incomplete, or out-of-date.
Requests for access or correction can be made by contacting us (details below). We will respond within a reasonable time, typically within 30 days.
Your Dynamic Consent Rights
Through our Dynamic Consent platform, you can:
- Control which information you share
- Withdraw or update your consent preferences at any time
- Download a copy of your data
Your autonomy over your health data is central to our philosophy at Mitoniq.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver tailored content.
You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
Complaints and Contact
If you have any concerns about how we handle your personal information, please contact us using the details below. We take all complaints seriously and aim to respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Email: privacy@mitoniq.com
Address: [2402/1 Courthouse Lane, Auckland 1010, New Zealand.]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. The updated version will be posted on our website with the revised effective date.
Your continued use of our services after any changes means you accept the revised Privacy Policy.